World Computer Congress - Brisbane 2010

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World Computer Congress - Brisbane 2010

20-23 September 2010 - Brisbane - Australia

Australian Computer Societyifip - International Federation for Information Processing

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DeliverIT conference streams are dedicated to engaging the leading IT delivery strategies, methodologies and research.

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Industry Speakers

NameJob TitleOrganisationAbstract Title
Glen Boreham Managing Director Australia and New Zealand IBM Building a Smarter Planet, City by City
Nick Brant CIO Brisbane City Council Delivering a Responsive Technology Capability using Virtualisation and Clouds
Sue Caelers CIO QLD Motorways Free-Flow Tolling Project - a case study in accelerated delivery
Professor Reg Coutts Principal Coutts Communications Network of the Future
Steve Dixon Managing Director Riverbed Technologies Cloudy with a chance of latency: WAN acceleration for cloud computing
Andrew Eddie New Life in IT The Paradox of Commercially Viable Free Open Source Software
Peter Effeney CEO SPARQ Solutions Culture and Leadership for Performance in an ICT Service Company
Andrew Groth   Infosys Seven Disruptive Forces: Driving Innovation in the 21st Century Enterprise
Paul Greenberg Deals Direct Is technology relevant to the future of online retailers?
Alan Hesketh General Manager Super Cheap Auto Group Limited Delivering in a Multichannel Retail World
Damian Hickey CEO Jentla Regionalised web presences done right!
Dean Holt Vice President (IT) Constellation Wines Australia and Europe To be provided
Max Jennings Director - Wireless Engineering Telstra Wireless Innovation in Australia
Professor Simon Kaplan Executive Dean QUT - Science and Technology QUT The Rise of Business as a Virtual Machine
Dharmender Kapoor Associate Vice President HCL Australia Services Pty Ltd Quantifying Cloud Readiness: An implementer’s perspective
Rob Livingstone Principal Rob Livingstone Advisory Is your organization instrument-rated to fly in the cloud?
Alan Noble Engineering Director Google Australia Innovation in the Cloud
Todd McGregor Commercial Director CBO Pty Ltd Any3 connectivity – Anywhere, Any place, Any time
Victor Medici Principal Specialist Data 3 The Data Centre as we know it today is dead!
Chris Murphy Managing Director ThoughtWorks Engaging an Agile Software Team
Ben Patey CIO CSC Australia Leveraging Social Networking
John Puttick Chairman GBST Holdings If IT is to be…
Rob Roe Futurist Telstra Enterprise & Government What’s wrong with business people... And how to fix IT
Baden Sharples CIO QSuper IT's Contribution to Deliver Transformational Business Change
Clarence Tan Entrepreneur in Residence Fellow;CEO, Bond Wireless Bond University, Gold Coast Innovation Centre; Bond Wireless From E-Transactions to M-Transactions to Beach Safety: Enabling mobile transactions with information assurance
Rob Thomsett The Agile Revolution: A cultural and critical challenge for ITC

Abstracts and Biographies

Building a Smarter Planet, City by City

Urbanisation is putting a huge strain on our economies and communities. In both developed and in developing cities, traffic congestion already costs between 1 and 3% of GDP. What will happen when car ownership rates reach the 75-90% we see in OECD countries?

Cities also generate the vast bulk of the world’s CO2 emissions, and account for 60% of all domestic water use. As urbanisation levels increase, how can we ensure continuing water and energy supplies – while also protecting the environment?

Glen Boreham, Managing Director IBM Australia and New Zealand, will demonstrate how cities around the world are solving these systemic issues using smart infrastructure.


Glen Boreham is the Managing Director of IBM Australia and New Zealand. He manages a business with annual revenues of over $4 Billion.

Glen is the Deputy Chairman of the Australian Information Industry Association, Chairman of the Advisory Board for the University of Technology, Sydney, and serves as a member of the Business Council of Australia. In 2008, he participated in the Australian Government’s 2020 Summit, and in 2009 was appointed to the Government’s Information Technology Innovation Council. In 2009, Glen was named by the Australian Financial Review as one of the three most powerful leaders in information industries.

Brisbane City Council
Delivering a Responsive Technology Capability using Virtualisation and Clouds

There's a lot of talk and hype about cloud computing, but how useful can it be? ……and is it the future? Nick will explore how clouds and virtualisation are key to producing an agile, proactive, and responsive ICT organisation.


Nick has more than 20 years experience in ICT, and is currently the Chief Information Officer at Brisbane City Council, one of the largest local government organisations in the World, with approximately 10,000 staff and a FY10/11 budget of $2.8bn. Nick is responsible for driving ICT across the organisation to ensure capability and efficiencies, and help to achieve successful transformation and achievement of Living in Brisbane 2026, Council's vision for the future.

Prior to this, Nick was the Chief Information Officer at GHD, a global professional services organisation with 6,500 staff in more than 150 offices across 16 countries, serving clients in the global markets of water, energy and resources, environment, property and buildings, and transportation. At GHD, Nick was instrumental in developing a global data network and Data Centre infrastructure to support business and collaboration across offices.

Before this, Nick was the General Manager Information Technology at Virgin Blue Airlines, as it grew from modest beginnings into a successful New World Carrier. Nick started at Virgin Blue several months before the collapse of Ansett Airlines, and during his time at the airline, Nick managed ICT in an organisation consistently growing at more than 100% a year, a considerable challenge, especially when concurrently leading the industry with innovative award winning technology solutions, including online check-in, check-in kiosks, and dynamic currency conversion.

Nick has had a varied ICT career, having worked for a number of vendors including Oracle, Mincom, Indus International and Compuware, as well as participating in the late-1990's dotcom boom in a number of e-commerce and online gaming organisations.

A graduate of the Royal Miliary College Duntroon, Nick holds a Bachelor of Science and a Graduate Diploma in Information Systems, and is a Graduate of the Australian Institute of Company Directors. He is also a member of the Branch Executive Committee of the Queensland Branch of the Australian Computer Society.

QLD Motorways
Free-Flow Tolling Project - a case study in accelerated delivery

The Free-Flow Tolling Project successfully delivered Australia's first single gantry free-flow tolling system and involved a complex program of technical and civil works along with massive organisational change and a completely new business model. This session explores the business drivers and key delivery strategies that are the reason this project won the coveted international tolling industry Technology award.


Sue Caelers is currently Queensland Motorways' Chief Information Officer, heading up the Technology, Business Improvement & Development divisions and the Project Management Office. Sue joined Queensland Motorways in August 2005 as Information Systems & Technology Manager, where she established the company's technology division. In January 2007, Sue took the role of Project Director to lead and deliver the Company's Free-Flow Tolling Project. Sue holds a Masters Degree in Information Technology and a Degree in Education and has held a variety of management and technical roles in industries ranging from horse-racing to transportation. She has also lectured in IT at tertiary institutions both in Queensland and overseas.

Coutts Communications
Network of the Future

The presentation will provide the background to the NBN decision and compare the approach being taken in Australia to other developed markets for Government to provide the investment lead to transition from the copper based network originally built to support the POTS service (ie Plain Old Telephone Service) to a high speed network that will support the full extent of high speed digital services emerging.


Riverbed Technologies
Cloudy with a chance of latency: WAN acceleration for cloud computing

Make no mistake – if cloud computing (or the Cloud, as it's more commonly known) is proven to be as strategically important as the pundits are calling it, there are some serious performance issues that need to be overcome.


Steve Dixon has nearly 25 years' of experience in the IT industry, primarily in the Australian and New Zealand networking markets. He has previously worked for UK company Case Communications (now Logical) in England and Australia, the Australian operation of networking vendor Cabletron Systems, and his own company Full Spectrum (later renamed Kinetica), now owned by Sonnet Corporation Limited.

New Life in IT
The Paradox of Commercially Viable Free Open Source Software

Open Source software is gaining traction as a credible force within the IT industry but one thing that appears to be elusive is the ability to provide a sustainable commercial basis for producing software under licenses which give the user great freedoms. The Joomla project is one of the world's most popular Content Management System and has been able to foster an ecosystem that can sustain a viable commercial industry, yet remain true to its Open Source ethos based on the GNU General Public License. The paper looks at factors that have come together to make this possible.


Andrew Eddie is the owner of a small web consultancy based near Toowoomba, Queensland. While originally a Civil Engineer, he moved into the web application development field in 2000. Andrew has been involved in the Open Source Software movement in professional, volunteer and leadership capacities since 2002. His most notable contributions have been with the Project Management System "dotProject" (, the award winning Content Management System "Mambo" ( and currently with the award winning Content Management System "Joomla!" (, a project he co-founded. He has made minor contributions to other respected Open Source projects just as "phpDocumentor" and "Phing". Joomla! has risen to become one of the most popular free web based Content Management Systems that powers in the vicinity of 5 million web sites around the world. The volunteer organisation surrounding Joomla! ranges between 200 and 400 people spanning well over 60 countries. Andrew currently serves as one of the Development Coordinators which look after teams responsible for the development of new releases, quality control, maintenance and security of the software. This involves many volunteer hours and duties ranging between pure coding, organising project teams, strategic planning and people management. He speaks regularly in Australia and internationally, advocating the cost effectiveness of Open Source software and generally sharing his knowledge about how individuals and business can be empowered by using Joomla!. In addition to serving the Joomla! project as a volunteer, Andrew also assists the local authority, Toowoomba Regional Council, with its content management needs (particularly in preparation for and post-amalgamation) through its family of Joomla! based web sites. Additional reference information:

SPARQ Solutions
Culture and Leadership for Performance in an ICT Service Company

SPARQ Solutions was formed as a new company through a merger which provided the opportunity to establish an organisational culture and leadership style that best serves the strategy of the company and the achievement of high levels of performance. SPARQ has successfully navigated a path to maturity in a period significant change for ENERGEX and Ergon Energy – with work programs increasing by a factor of three; the opening of the electricity market to full retail contestability; the sale of retail and gas businesses and now tangible progress in implementing Smart Grid technologies. This presentation outlines the learnings from SPARQ's 6 years of operations; particularly in relation to the roles effective culture and leadership play in delivering company performance.


Peter Effeney is the Chief Executive Officer of SPARQ Solutions, an ICT services company with annual revenues of over $130M. SPARQ Solutions was formed on 1 July 2004 by the amalgamation of the Information and Communication Technology (ICT) functions of Queensland's two government-owned energy companies, Ergon Energy and ENERGEX. Prior to forming SPARQ Solutions, Peter was a member of the Executive Management Team of Ergon Energy and has held a number of management, engineering and ICT roles. These roles included accountability for Customer Service, Information Systems and Services; and Business Process Development. Peter has also held secondments in roles as diverse as General Manager of Ergon Energy's Distribution Business and General Manager Workplace Health & Safety. Peter was previously the Integration Program Manager reporting to the Board Chairman for the formation of Ergon Energy through the merger of six regional distribution companies with Ergon Energy Retail. Peter holds a Bachelor of Engineering with 1st Class Honours; a Bachelor of Science in Computing; and an MBA. He is also a graduate of the London Business School Senior Executive Program.

Seven Disruptive Forces: Driving Innovation in the 21st Century Enterprise

The future has a way of arriving unannounced, but winners are never taken by surprise. Andrew Groth discusses new research and practical examples of how Australian and international companies are tapping into the disruptive forces of our time to future-proof their business and capture competitive advantage. Most importantly, he will address closing the intention gap –turning acknowledgment of the importance of innovation into strategic action.


Andrew Groth leads Infosys’ Financial Services practice in Australia, and originally began his career in that industry 27 years ago.

Andrew brings over 20 years experience providing outsourcing, IT consultancy and business processing services, primarily to the financial services sector in Australia, New Zealand, Asia and Europe.

Before joining Infosys in 2010, Andrew was a Senior Vice President at Genpact in London, where he led the growth of the business and its customer relationships across the EMEA region. Previously, Andrew had 19 years service with CSC in a broad range of roles including the strategic development of its large-scale sourcing, systems integration and consulting business.

Andrew holds an MBA from the Australian Graduate School of Management and is a Senior Associate of the Australian & New Zealand Institute of Insurance and Finance.

Deals Direct
Is technology relevant to the future of online retailers?

I would argue as the co founder of Australia's largest online department store, that technology, somewhat paradoxically, is not what the future is about. As online retail starts to mature in Australia, the key focus of CIOs and CEOs is not about building seamless solutions, but rather identifying which ones to rent or buy. I would also argue that online retail simply via a website is also over. Multichannel retail is upon us, and with increasing "atomization" of brands via the internet, good etailers will identify key and efficient channels to meet their customers. The mobile revolution is also freeing up consumers from the confines of physical stores and websites. Lastly, shopping, whether offline or via connected technology, is best done socially.


Paul Greenberg is the co founder of DealsDirect, Australia's number one department store by web traffic * ( Experian Hitwise). Prior to exploring the opportunities of eCommerce Paul worked in commerce, and is a registered psychologist in NSW, and a Member of the Australian Psychological Society.

Super Cheap Auto Group Limited
Delivering in a Multichannel Retail World

A pragmatic look at delivering IT now and in the future in a growing retailer as the opportunity through physical, online and mobile channels evolves. This presentation will address issues such as the governance of change, selection of appropriate technologies and the evolution of a single view of the customer.


Alan is an experienced Chief Information Officer and general manager who has worked in both fast moving consumer goods manufacturer and retail organisations. As a Kiwi he has worked in local, regional and global IT roles and has developed a broad international base of experience as a result.

Regionalised web presences done right!

Large organisations use a variety of approaches to promote themselves online using regionalised web presences. There are some common themes in examples across a range of industry verticals from media, general corporate, franchising and non-profit groups. Understanding how to reduce the cost of content acquisition and the cost of content publication while supporting regional creativity is critical to success in this arena. The talk describes the methods large organisations use to meet the challenge of re-enforcing their brand across each web presence yet still providing a mix of regional and national/international or centralized content. The role of the CIO has grown considerably since its first recognisable adoption into mainstream business. Initially a position filled by senior information and communications technology (ICT) professionals, the role has shifted focus radically over its short history, and today the modern CIO is facing pressures that only a few short years ago were not envisaged. So what's changed – everything's changed! The current demands are now focussed on business leadership, strategic technology execution, embedding business change and accelerating business innovations that deliver rapid competitive advantage. Successful business shapers understand that responsiveness, accountability and innovation are tied to their credibility. They are committed to developing the domain expertise, business acumen and leadership skills necessary to cut through the organisational issues that impede winning. This presentation is a 'call to arms' – an action manifesto describing the leadership toolkit you need to fulfil the mission – the mission of 'changing the business whilst running the business', to focus capacity whilst building capability, to strive for operational excellence whilst increasing business agility and to deliver innovative products and services. Are you making a difference ... or will you fade away?


Damian Hickey is Founder and CEO of Zac Ware. Founded in 2004, ZacWare is an Australian company with headquarters in Brisbane, Queensland, Australia at iLab, the Queensland Government IT incubator. It has operations in Australia, India and Romania. With SMACKB!Z and Freeway, ZacWare is at the forefront of internet based software development.

Constellation Wines Australia and Europe
To be provided


Dean is currently the Vice President for Information Technology for the Australian Division of Constellation Brands, the world's largest wine company. He has had over 27 years experience in the IT industry in many differing roles from strategic and major project implementation consulting and leading major IT service delivery organisations through to business analysis and programming. He has worked for a variety of organisation in his career including major consulting organisations, retailers, manufacturers and government. His career has taken him to many locations within Australia, spending multiple years in the international IT arena. His focus has been, and continues to be, on technology solutions and services that can provide organisations with competitive advantage and use technology to further improve operations and activities within businesses.

Wireless Innovation in Australia

Telstra's Next G™ network is the world's largest national mobile broadband network and the largest and fastest national network in Australia. Telstra's investment in the industry-leading Next G™ technology has been a key enabler for a number of innovations throughout Australia.


Max Jennings is Director, Wireless Network Engineering, at Telstra Corporation Limited. Over the past 12 years Max has held executive positions firstly in Wireless Products and then in Wireless Engineering for Telstra. He has been intimately involved in the rollout and operation of Telstra's Next G network and is ideally placed to speak about the present and future opportunities for wireless technology and products.

The Rise of Business as a Virtual Machine

Each successive generation of technologies creates a new 'virtual machine' which builds on prior generations. This should change the way we think about building, deploying, using and supporting technologies. Yet many businesses and IT shops act like it's still the 1980s. This talk will explain why this happens, and discuss ways in which we might stimulate very necessary change.


Professor Simon Kaplan is Executive Dean of the Faculty of Science and Technology at QUT. Before switching to an academic career, Simon designed, implemented and supported ERP systems in an era before PCs, small-computer databases and WIMP user interfaces. Since shifting to academia, Simon's research has focused on the software engineering of large-scale, evolving distributed systems with a particular emphasis on supporting group collaborations and workflows.

HCL Australia Services Pty Ltd
Quantifying Cloud Readiness: An implementer’s perspective

Cloud computing has matured from buzzword to a dynamic infrastructure used by many enterprises today, yet many have differing views on the future of cloud computing.

The rise of global competition and global opportunities, the need to innovate and enhance agility and at the same time reduce capital and operational costs would mean that cloud is the new normal that will dramatically change enterprises. Join HCL and hear an implementer’s perspective on how you can determine your own degree of “cloud readiness” and the steps for an optimal path to the cloud.


Dharmender Kapoor has 20 years experience in the IT industry as an executive with proven success and entrepreneurial leadership in growing businesses for information technology and solutions. Dharmender has been a keen observer of technology trends and its effectiveness in improving business value. He has been an early adopter of new technology solutions in his career and has helped implement workflow technologies, setup reusability and RAD disciplines, methodologies for product incubation and development. As a business leader at HCL Technologies, Dharmender is responsible for and heads Business and IT Transformation Services to help clients reduce cost, mitigate business risks and unlock value through business process and IT standardization, rationalization and optimization for sustainable benefits.

Rob Livingstone Advisory
Is your organization instrument-rated to fly in the cloud?

Cloud Computing is purported to be the next major paradigm shift in our industry, and has the promise of curing all IT ills as far as the business is concerned ie: fast, low cost and easy. Rob will share some of his real world experiences in testing these assumptions in a mature in-house IT environment.


Rob Livingstone's most recent CIO position was as CIO at Ricoh Australia, a position he held for 10 years. He has previously held CIO roles in the manufacturing sector. Prior to being involved in the ICT Industry, Rob has held a number of senior managerial roles in a range of industries including Defence-Aerospace, construction / mining, industrial and consumer packaging, manufacturing, freight and logistics.

Rob is the owner of RobLivingstone Advisory, a niche consultancy to Australian Corporations.

Rob's qualifications include: BSc Mechanical Engineering; Masters Degree in Industrial Engineering; MBA.

Google Australia
Innovation in the Cloud

Adversity can foster innovation, and innovations can convert adversity into advantage. Thanks to the Internet, Asia Pacific is fast adopting modern technologies to build new models for delivering and consuming goods and services. The innovative use of technologies have created new markets and economic opportunities, utilising new talents and attracting capital in undreamed of permutation and combination.

Alan Noble, Engineering Director at Google Australia with responsibility for Google's research and development operations in Australia, will share his insightful knowledge on innovation at Google and share how enterprises have harnessed the power of these technologies, and how people and organisations can benefit from the constant innovations in the cloud.


Alan Noble is an IT entrepreneur and executive with 25 years of international technology leadership and management experience, in Australia, the United States and Japan. Since Feb 2007 he has lead Google's research and development operations in Australia, one of Google's fastest growing engineering centres and the home of Google Maps and Google Wave. He joined Google from NetPriva, a networking software company he founded in 2005 which was acquired by Expand Networks. From 1982 to 1986 he lived in Japan where he worked for Daiichi Kaden and NEC. From 1986 until 2002 he lived in California, where he worked for Schlumberger, the world's largest oilfield services company, for 8 years. In 1996 he founded NetMind, which developed the Internet's first change detection service. NetMind was acquired in 2000 by Intellisync (now part of Nokia) where he remained as VP of Engineering until returning to Australia in 2002.

Alan is also a national director of the Australian Information Industry Association (AIIA), a cofounder of SA Angels and an advisor on five Australian University advisory boards (NSW, Queensland, Adelaide, ANU and CMU).

He is a graduate of Adelaide University and Stanford University and an adjunct professor at Adelaide University. He has been granted seven patents and has several others pending.

CBO Pty Ltd
Any3 connectivity – Anywhere, Any place, Any time

It’s not about the plumbing; it’s about the applications and the devices that demand it. The skill is how to deliver the underlying infrastructure to enable them: the challenge of a seamless network and why success hinges on this; the demand of wireless and its integration to wired; and, the utopia of ubiquitous infrastructure and how to provision it.


Todd McGregor is the Commercial Director of CBO and has been in the ICT industry for over 18 years. Previously he held Vice President level positions with the ICT industry’s leading publicly listed Advisory and Consulting firms of Gartner, Forrester and Meta Group. Most recently, he was the owner of Forrester Middle East before being acquired by the Nasdaq listed parent company, Forrester Inc. Having worked on 5 continents and lived on 3, he has held roles responsible for Europe, Middle East and Africa, Asia Pacific and the United States. As a respected industry commentator, he has appeared on programs on BBC World, CNBC and CNN amongst numerous print media.

CBO is the respected name for delivering enterprise Connectivity and Mobility solutions that enable business process at the edge. With core expertise in Strategy and Design, Provisioning and Management - CBO holds a combined 100+ years of practical experience. Our team of qualified professionals are called upon by Australasia's leading corporations and governments for vendor and technology agnostic enterprise connectivity and mobility solutions to satisfy their business requirements.

Data 3
The Data Centre as we know it today is dead

The traditional Datacentre as we know it today faces a number of fundamental challenges and external competitive threats. Explosive growth in data volumes, increasing demands for high speed information delivery, alternative models for service delivery and constant pressure to contain costs will require different approaches. Additionally, the emergence of 'cloud' service providers will place competitive pressures on internal IT departments as they highlight their lower cost, higher SLA computing environments. How can you use all of this to your competitive advantage? There is no doubt that Virtualisation is at the heart of change in the datacentre, dramatically improving the economics of providing capacity for applications. Initially applied to network, storage and server elements within the datacentre, virtualisation is now being applied to the desktop, unlocking huge potential and the delivery operational value. Virtualisation has also provided a foundation to change the economic model of the datacentre. It has also dramatically changed user service level expectations. Service delivery is expected within hours, not days or weeks. IT consumers have got used to self-service provisioning. They expect capacity to be scalable as their project progresses. Based on their consumer experience, they expect higher levels of availability than most in-house IT providers can supply – without the premium. But critically, they expect to pay for these services, based on usage, rather than the underlying physical assets. This presentation provides strategies and practical steps to reposition your datacentre services, so that your IT service delivery is competitive with external providers.


Victor Medici is a Principal Specialist at Data#3, responsible for helping organizations reengineer and reposition IT as services, through the development and deployment successful business cases based on innovative new architectures and business models, such as spanned virtual datacentres.

Engaging an Agile Software Team

There's no doubt that Agile approaches to software development are rapidly becoming the mainstream.

It's understandable why too; improved time to benefits, increased responsiveness to change, enhanced software quality, reduced cost, and an improved relationship between IT and business staff are just some of the potential outcomes from the successful deployment of an effective Agile software team.

However, successfully adopting Agile within an organisation is not something you just "turn on"; there are significant expectation and implementation gaps between conceptually buying the idea and delivering on the promised benefits. For example, adopting Agile means engaging with stakeholders in an entirely new way; including the PMO, procurement, legal and finance.

In this presentation, Chris addresses a number of the expectation and engagement gaps that he has seen in organisations new to Agile approaches, including a discussion of some of the options to address them, how cultural issues play out and how corporations can minimise their risk.


Chris is Managing Director, Australia, for global IT consultancy ThoughtWorks, best known for its technology leadership and its pioneering application of Agile and Lean software development techniques to the enterprise; approaches which derive value from technology quickly and embrace and enable the astronomical pace of business change. ThoughtWorks employs approximately 1500 people across 20 offices throughout Australia, India, China, the US, Brazil, Canada and the Europe.

Chris has over 15 years experience in the ICT industry, in a diverse variety of technical and business roles including as a computer science instructor, software developer, technology & intellectual property lawyer, and in senior commercial and operations positions within the information technology industry. He holds Bachelor degrees in Science and Law from the University of Melbourne, Master degrees in Information Technology and Law (Intellectual Property) from Monash University, and is qualified as a solicitor in Australia and England.

CSC Australia
Leveraging Social Networking

Trying to crack social networking for the enterprise seems to be the new commercial holy grail. How can a company successfully activate a social networking environment for more than 90,000 employees? Discover how CSC "cracked the code" and opened the door to a collaboration experience it once only dreamt of.


Benjamin has extensive experience in IT having been involved in a number of roles over his 20 year career in Information Technology ranging from applications development through service delivery to operations and strategic management. He has significant experience in the application of IT across the Manufacturing, Resources Industry Verticals and in services and outsourcing with particular interest in the use of Business Intelligence, Business Process Management and the successfully deployment of social networking in the enterprise. Benjamin has a Bachelor of Business majoring in eCommerce from Charles Sturt University and a Diploma in Computing Studies from Newcastle University.

GBST Holdings
If IT is to be…

The now fully connected digital world is presenting challenges to traditional business models in all areas. Global reach for enterprises of any scale is readily available. Transactional capability exists on a per unit basis for almost friction free unit costs. Opportunities are significant. What are the business models best suited to this environment?


John Puttick is Founder and Chairman of GBST Holdings Ltd – global provider of transaction processing solutions and services to the financial sector. GBST has 350 staff in offices throughout Australia and in London, Singapore and Hong Kong. Guiding GBST from start-up through to listing on the Australian Stock Exchange has been the highlight of a far-reaching career in information technology, education and community service. He is a member of the QUT Council; Adjunct Professor of University of Queensland and chairs South Bank Institute of Technology. John has participated in several international business development forums for the State of Queensland and is past member of the ICT Ministerial Advisory Group.

Telstra Enterprise & Government
What’s wrong with business people... And how to fix IT

The divide between the Business and IT departments doesn’t seem to be closing and cloud computing has the potential to only make matters worse. But every cloud has a silver lining and by seeking first to understand before jumping in with answers there may be a way forward to not only bridge the gap between Business and IT but to create a better world in the future. Telstra’s Project Silverlining is underpinning a different way of;

  • being effective in meeting business demands,
  • delivering efficiency for your organisation and
  • maintaining the essentials of security, business continuity and disaster recovery.

This presentation will not only provide insights into how to achieve superior Business and IT outcomes but along the way may radically challenge your thinking. Provocative, funny and illuminating this presentation attempts to have you looking forward to a forecast of cloudy but fine.


Rob has a wealth of global experience leading teams in North America, Europe, Central Europe, Russia as well as across Asia. He has held several senior management roles in the information technology industry including SVP of Marketing for Gartner Group (USA based), General Manager ERP Solutions for IBM Asia Pacific (Asia based), Director of Marketing and Technical Support for IBM Mainframe Division (USA based).

Back in Australia, Rob is now working with Telstra in the Enterprise & Government market. Rob has been an evangelist for Infrastructure as a Service and Cloud Computing for the best part of a decade. He is currently the Director of Product & Services Marketing and prior to that was Director of Data Network Sales, Hosting and, Storage. Rob has also been the Managing Director of KAZ Technology Services.

Rob started his career as a mechanical engineer working for Vickers Ruwolt and CSIRO, he holds a degree in Mechanical Engineering, is a qualified Fitter and Turner and is currently studying for his Masters in Management (Strategic Foresight). He has a great wife and two fantastic children.

IT's Contribution to Deliver Transformational Business Change

In implementing transformational business change it is critical to have alignment to corporate strategy and clear business focus, and accountability for the change. So how can IT take a primary role in contributing to the business transformation, and what are the IT disciplines, capabilities, skills and expertise required to support the delivery transformation business change for an organisation.


Baden Sharples, Chief Officer, Systems & Change, QSuper. Holding a Bachelor degree in Computing and with a background in consulting and IT senior and executive management Baden has over 25 years experience in the IT field. In his current role Baden has executive level accountability for ICT and a large portfolio of strategic business change at QSuper.

Bond University, Gold Coast Innovation Centre; Bond Wireless
From E-Transactions to M-Transactions to Beach Safety: Enabling mobile transactions with information assurance

The presentation will focus on the current challenges of enabling mobile transactions and a proposed solution with applications in the health, commerce/finance and education sector by ensuring transaction integrity with information assurance


Dr Clarence N W Tan, BSEE, MSISE, MBA (USC), PhD, FACS, F Fin (Aust), FInstBA, FBSC (UK) Entrepreneur in Residence Fellow, Bond University/Gold Coast Innovation Centre CEO and Chairman, Bond Wireless . Adjunct Professor, Faculty of Business, Technology and Sustainable Development, Bond University Adjunct Professor, Faculty of Engineering and Information Technology, Griffith University Dr Clarence N W Tan is the founder of Bond Wireless, a Queensland-based award-winning wireless software applications and services company. He is the recipient of the Queensland government's prestigious Entrepreneur in Residence Fellowship for 2010 at Bond University and the Gold Coast Innovation Centre at Griffith University which enables him to strengthen the ICT sector in Queensland. He is also an Adjunct Professor at both Bond University and Griffith University. He has over 45 academic publications including a book, book chapters and peer-reviewed papers in the area of soft computing and mobile applications. In addition Dr Tan holds two patents in mobility technology.

The Agile Revolution: A cultural and critical challenge for ITC

As leading edge organisations implement Agile methods such as Agile Governance, Agile Project Management and Agile Development to speed change, the broader organisational impact of these methods are typically ignored by the Agile experts. Agile methods are a disruptive force. Based on a 12 month Agile Implementation Programme for a major bank, this session explores these impacts and practical solutions to them.


Rob Thomsett is a thought leader in Agile project management models. Over his 40 years involvement in IT and business change, Rob has not only developed leading edge project sponsor and management methods but has been actively involved in teaching, writing about and implementing these methods globally. He is a Fellow of the ACS and an Industry Advisor to the I.E.E.E. He has keynoted at a number of European Agile Business Conferences.